Privacy Policy

This section entitled "Privacy Policy" is intended to inform you of the way in which personal information that you communicate to us, on our Site, in our hotels, or by any other means, is treated.

AGAPA HOTEL SPA is committed to treating the data you entrust to us in a transparent, confidential and secure manner.

In processing your personal data, L'AGAPA HOTEL SPA recognizes the importance of ensuring the protection and security of your privacy and personal data, and has established this section "Privacy Policy" in accordance with the strictest criteria for the protection of personal data, as well as any applicable regulations, including Law No. 2018-493 of June 20, 2018 and the General Regulation for Data Protection (hereinafter "GDPR") that entered into force on May 25, 2018.

The manner in which your personal data is processed and collected is applicable to all users of the Website and/or customers of L'AGAPA HOTEL SPA. We invite you to read the content carefully. If you do not agree with the process implemented by L'AGAPA HOTEL SPA, we ask you not to communicate any personal information about yourself and to stop using the Site. By continuing such communication, you acknowledge that you have been informed of the processing of your personal data and accept it.

This section "Privacy Policy" may be modified by L'AGAPA HOTEL SPA at any time and without prior notice, in particular due to changes in regulations. The new section will apply from the date of its posting on the Site. By providing personal information after these changes have been made, you accept the new section.

Therefore, in accordance with the RGPD adopted by the European Parliament on April 14, 2016 and the amended Data Protection Act of January 6, 1978, L'AGAPA HOTEL SPA informs you of the following:

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Identity of the data controller

The person responsible for the processing of personal data is L'AGAPA HOTEL SPA.

Information collected and use of your personal data by L'AGAPA HOTEL SPA

We only collect information that is adequate, relevant and limited to what is necessary for the purposes for which it is processed ("data minimization").

Your personal data may be collected on various occasions:
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Consultation of our website

During your navigation on our site, information may be recorded or read in your terminal. We use the Google Analytics audience analysis service. The information collected via Google Analytics (in particular IP address) allows us to monitor the volume, type and configuration of traffic using our Site in order to develop its design and layout. The information collected also allows us to improve your customer experience by sending personalized offers in line with your needs.
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Contact us

To contact our teams we collect the following data from the contact form:

First and last name;
Company name;
Phone number;
Email address;
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Cookies

AGAPA HOTEL SPA as publisher of the Website, may install a cookie on the hard drive of your terminal (computer, tablet, mobile ...) when you visit our Site.

AGAPA HOTEL SPA uses cookies to allow you to share content on social networks, to offer you advertising offers according to your tastes and to know which pages of the site are visited and with what frequency.

For this we collect the following data:

Navigation path taken by a visitor to our website;
Duration of the visit on the Site or on the page ;
The page from which the visitor leaves the Site;
The country, region or city from which access was gained;
Device;
Recurring or new visitor.

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Recipients of personal data

Only L'AGAPA HOTEL SPA is recipient of your personal information as well as its authorized employees of the sales and marketing departments, within the limits of their respective attributions and in compliance with this section.

AGAPA HOTEL SPA does not market, rent or disclose your personal information to third parties other than companies belonging to its group, its service providers within the European Union, or an administrative or judicial authority that has ordered it to do so.

Security of your personal data

By providing your personal data, you agree to their collection, transfer and storage for the purposes mentioned in this section. AGAPA HOTEL SPA employs all technical and organizational security measures to ensure the protection of your information, in accordance with the regulations.

However, despite all these precautions, no data transmission over the Internet is completely secure. Consequently, any communication of your data will be made at your own risk and the responsibility of AGAPA HOTEL SPA can not be held in the event of an intrusion of third parties to whom your information is not intended.

User rights

Pursuant to Law No. 2018-493 of June 20, 2018 on the protection of personal data and the RGPD, as a data subject, you have certain rights, which can be exercised by sending an email to: commercial@lagapa.com

These rights are as follows:

1. Right of access and communication of your personal data

You have the right to obtain from L'AGAPA HOTEL SPA confirmation as to whether or not your personal data is being processed and, if so, the right to access your personal data.

Upon request, L'AGAPA HOTEL SPA will provide you with a copy of your personal data free of charge during processing. The provision of other requested copies may entail administrative costs.

2. Right of portability of your personal data

You have the right to receive your personal data provided to L'AGAPA HOTEL SPA in a structured, commonly used and automatically readable format, and the right to transfer this data to another data controller.

3. Right to rectify your personal data

You have the right to ask L'AGAPA HOTEL SPA to correct your personal data if they are not correct.

In case of correction of data, AGAPA HOTEL SPA undertakes to communicate to each recipient to whom the corrected data have been transmitted.

4. Right to have your personal data deleted - "right to be forgotten

You have the right to obtain by L'AGAPA HOTEL SPA, the deletion of your personal data when one of the following reasons applies:

Your personal data are no longer necessary for the purposes for which they were collected or processed;
You withdraw the consent on which the processing of your personal data is based and there is no other legal basis for such processing;
You object to the processing by virtue of the right to object and no legitimate interest justifies the processing;
In the event that your personal data is processed unlawfully ;

Unless otherwise provided, L'AGAPA HOTEL SPA is not obliged to delete your personal data insofar as the processing is necessary to fulfill a legal obligation to which L'AGAPA HOTEL SPA is subject or for the purpose of declaring, exercising or defending a right in the event of any dispute.

In case of deletion of your personal data, L'AGAPA HOTEL SPA will notify each recipient/entity to whom the deleted data was transmitted, unless this communication is impossible or involves a disproportionate effort.

5. Right to object to the collection and processing of your personal data

The exercise of this right is only possible in one of the following two situations:

When the exercise of this right is based on legitimate reasons; or
When the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes.
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Response times

Any request for communication, portability, rectification, deletion, opposition to the processing of your personal data, must be accompanied by a photocopy of a valid identity document signed and mention the address at which L'AGAPA HOTEL SPA can contact the applicant.

The AGAPA HOTEL SPA undertakes to answer your request for access, rectification or opposition or any other request for additional information within a reasonable period of time which should not exceed 1 month from the receipt of your request.

Personal data breaches

In case of violation of your personal data, L'AGAPA HOTEL SPA undertakes to notify the CNIL under the conditions prescribed by the RGPD.

If you consider that L'AGAPA HOTEL SPA does not comply with its obligations with regard to your personal data, you can make a complaint or a request to the competent authority. In France, the competent authority is the CNIL, to which you can send a request electronically by clicking on the following link: https: //www.cnil.fr/fr/plaintes/interne